Cancellation and Refund Policy
This policy sets out how changes, cancellations and refunds are handled for bookings with thalvoria.com, before you confirm a request.
1. Pending requests
A booking request is not a contract until we confirm it in writing. While a request is pending, no payment is due and no fee applies.
2. Cancelling your booking
- More than 30 days before the event: full refund, less payment-processing costs.
- 15–30 days before: 50% refund.
- Less than 15 days before: no refund; the booking may be transferred to another person free of charge.
3. Changes made by thalvoria.com
If we change the date, venue, accommodation or included services, you may accept the change or cancel within 7 days for a full refund. Festival programme and line-up details are indicative and may change; they are not a contractual guarantee.
4. How to cancel
Email contact@thalvoria.com or call +380 733 598 0047. Refunds go to the original payment method within 14 calendar days.
5. Complaints
Send complaints to the details below. You may also apply to the State Service of Ukraine on Food Safety and Consumer Protection or to a court.
6. Legal basis
- Закон України № 675-VIII «Про електронну комерцію» від 03.09.2015
- Закон України № 1023-XII «Про захист прав споживачів» від 12.05.1991
- Закон України № 270/96-ВР «Про рекламу» від 03.07.1996
- Закон України № 3724-IX «Про захист персональних даних» від 06.06.2024
- Закон України № 324/95-ВР «Про туризм» від 15.09.1995
7. Request a cancellation
Submitting redirects to a confirmation page; it does not itself cancel a confirmed booking.